Process Walkthrough

The End-to-End Compliance Lifecycle

Follow the journey from agency onboarding and immutable program version locking to interactive testing, evaluation, and verified QR certification.

01

Agency Onboarding & Multi-Tenant Setup

Platform Administrators onboard travel agencies, configure administrative billing status, and invite agency staff. Staff can be associated with multiple agencies and switch contexts seamlessly.

02

Traveller Creation & Program Assignment

Agencies create permanent traveller profiles and assign specific destination compliance programs (e.g., Japan Tourist Compliance). The assignment locks an immutable published version.

03

Interactive Learning & Feedback

Travellers work through dynamic real-world scenarios covering customs, visa conditions, and legal restrictions. Scored interactions provide immediate formative feedback.

04

Timed 2-Minute Certification Assessment

A high-velocity exam testing critical recall. Monitored with strict exit-detection: navigating away prompts one warning; a second attempt results in automatic termination and failure.

05

Dual-Gate Deterministic Evaluation

Candidates must pass BOTH the learning module and the timed assessment. If either stage falls below passing thresholds, the round fails and retry scheduling is unlocked.

06

Confidential Agency Diagnostic Reports

Agencies receive structured category breakdowns, strengths, weaknesses, and completion timelines. Actual questions and correct answers remain strictly confidential.

07

Automatic QR Certificate Issuance

Upon successful completion, an official certificate is generated with an embedded QR code linking to a public verification page accessible to airlines and border officials.

08

Multi-Round Lifecycle & Retry Management

In case of failure, agencies schedule Round 2+ with custom retry intervals. Historical results and evaluation scores are preserved permanently for compliance audits.